Our Appointment Process
STEP 1: Showroom Visit
Visit one of our state-of-the-art kitchen showrooms at either Eltham or Blackburn. The staff will tour you through, explain our process and give you the opportunity to discuss your plans for the project and your dream kitchen ideas.
If you feel our service is what you’re after, book your 1st appointment while in the showroom. We can not book an appointment if you have not visited one of the showrooms.
STEP 2: Appointment #1
Renovations & Extensions:
One of our Designers will come to your home and spend about 2-3 hours with you. If you’re a couple, it’s important both people are present. If you’re extending, this appointment will most likely be held in one of the showrooms. During this meeting, the Designer will measure the space, discuss potential design options, lifestyle factors and offer a rough cost guide. No kitchen plans will be provided at this point nor will you be asked to sign contracts or pay a deposit. It’s just an initial consultation to establish your kitchen needs. If you’d like to have the costing detailed and itemised according to a final design, arrange a 2nd appointment with your Designer.
One of our Designers will meet with you in one of our showrooms for 1-2 hours. They will work off your plans to establish the size of the kitchen and its spatial requirements. The Designer will discuss potential design options, lifestyle factors and offer a rough cost guide. Any additional areas of cabinetry you might like us to provide (such as laundry, vanities, wardrobes, TV units, etc.) will be discussed in subsequent appointments. No kitchen plans will be provided at this point nor will you be asked to sign contracts or pay a deposit. If the proposed plan and cost estimate is on track with your desired outcome then a second appointment will be arranged to discuss and decide on final design and costings.
STEP 3: Appointment #2
The 2nd appointment will be held in one of our showrooms. Here, the Designer will present you with the proposed plans and elevations. They will discuss the proposed design concept, each cabinet and its hardware options as well as colours, materials and finishes throughout. During this process, the project costing will be developed and presented to you for approval. Once approved, the deposit of 5% is due and the contracts will be ready for signing. The project costing can include structural alterations, electrical, plumbing, plastering, benchtops and splashbacks, etc.